FAQs

Please find Frequently Asked Questions below. If you'd like to ask another question, click Contact Management and we'll get back to you with an answer.

ARCHITECTURAL COMPLIANCE COMMITTEE

Q: Are PODS permitted on TOSCA property?

A: PODS are permitted on TOSCA property with proof of insurance and prior authorization through Cardinal Management Group (see Parking Policy Sec. IV, Letter T, pg. 5). PLEASE NOTE: PODS without proper documentation will be removed immediately and stored at the owner's expense.

Q: Can I build a shed or deck outside the unit?

A: Yes, however, approval from the ACC is required BEFORE the installation as there are guidelines that need to be followed. You MUST file a Request for Change form either online or via mail. Please go to "Request for Change" to complete the form. Additional information regarding architectural modifications may be found on this same page. For mail, please contact:

Townhouses of Saratoga Community Association
c/o Cardinal Management Group, Inc.
4330 Prince William Parkway, #201
Woodbridge, VA 22192

(703) 569-5797

THERE IS A $50.00 FEE FOR WORK NOT APPROVED BY THE ACC PRIOR TO STARTING.

Q: Can I repair or renovate the exterior of my townhouse?

A:  You MUST file a Request for Change form. Please go to the "Architectural Modifications" page, and click on Request for Change to complete the form. To request the change through the mail, you may obtain the form from:

Townhouses of Saratoga Community Association
c/o Cardinal Management Group, Inc.
4330 Prince William Parkway, #201
Woodbridge, VA 22192

(703) 569-5797

THERE IS A $50.00 FEE FOR WORK NOT APPROVED BY THE ACC PRIOR TO STARTING.

Q: I was wondering if I needed to request permission to replace my fence. It's beginning to fall apart and needs to be replaced. I'm not going to change anything but the wood. The dimensions and design will remain the same. The wood will be changed.

A:  Yes. You MUST file a Request for Change form. Please refer to the "Architectural Guidelines" for the Architectural Rules, as there are only two acceptable fence styles you may use. Please go to "Request for Change" to complete the form online. To request the change through the mail, you may obtain the form from:

Townhouses of Saratoga Community Association
c/o Cardinal Management Group, Inc.
4330 Prince William Parkway, #201
Woodbridge, VA 22192

(703) 569-5797

THERE IS A $50.00 FEE FOR WORK NOT APPROVED BY THE ACC PRIOR TO STARTING.

BOARD OF DIRECTORS MEETINGS

Q: When and where does the Board meet?

A:  The Board meets the second Tuesday of each month unless otherwise noted. Meetings are currently held Harvester Church. Meeting information is posted on the "Calendar" and the homepage.

Q: Who may attend a Board meeting?

A:  The meetings are open to all community residents, including tenants. There may be hearings, which are private matters between the Board and homeowner. Hearings are held at the beginning of the Board meeting and are private. All other business is open to the general public.

COMMUNITY MANAGEMENT

Q: Who do I contact about common area questions, billing questions, community comments or needs, etc.?

A:  A management company is contracted by the Board of Directors to provide services such as the collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports. 

It is also a general clearinghouse for problem-solving, communications with unit owners and the Board of Directors, as well as serving in an advisory capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online or at:

Townhouses of Saratoga Community Association
c/o Cardinal Management Group, Inc.
4330 Prince William Parkway, #201
Woodbridge, VA 22192

(703) 569-5797

Q: What is a homeowners association?

A: It is a not-for-profit entity registered with the state and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provisions of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online on the "Governing Documents" page on the website. The association is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

Q: What are the By-laws?

A: The By-laws are the guidelines for the operation of the non-profit corporation. The By-laws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the association, as well as other specific items that are necessary to run the association as a business. The By-laws for the association may be viewed online within the "Governing Documents" page on this site.

Q: What is the Board of Directors?

A: The homeowner association is an entity and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the unit owners or as otherwise specified in the Bylaws. The limitations and restrictions of the powers of the Board of Directors are outlined in the association's governing documents found on the "Governing Documents" page on this site.

Q: What is my assessment?

A: The assessment is the amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. If you have questions about your account or paying your assessments, contact your Accounting Representative.

Q: What services does my assessment provide me?

A: Assessments are used for the operation and maintenance of the community association, including mowing the common areas, trash removal, snow removal, etc.

Q: How is the amount of my assessment determined?

A: The fiscal year Budget provides funding for the operation of the association to include administrative costs, maintenance, and reserves. Reserve funds are monies set aside for future expenses based upon the life expectancy of certain items including exterior lighting, tot lot repair and replacements, entrance signs, and the storm water facility, etc. These amounts are then divided by the number of units in the development. Subsequent budgets are developed by the Board of Directors and are adjusted periodically to meet anticipated expenses.

Q: What happens if I don't pay the assessment?

A: The maintenance and management expenses incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Assessments are due quarterly in accordance with the documents, and the Association may assess late charges and interest on accounts not paid by the due date.  The Association may revoke your parking privileges until delinquent account has been paid in full.  Delinquent accounts may loss parking privileges as well as be turned over to the attorney's office for collection. 

Q: Who do I make my quarterly assessment check payable to?

A:  Make checks payable to Townhouses of Saratoga Community Association. Contact the Accounting Representative for further information or visit the "Assessment Fees and Payments" page to view payment options. Checks should be mailed to the address below. Please include your payment coupon with your payment, or write your account number on the check.

Townhouses of Saratoga Community Association
c/o Cardinal Management Group, Inc.
P.O. Box 52358
Phoenix, AZ 85072-2358

Q. When do I get my coupon book?

A.  Typically, there may be a three to six-week delay between the time that you settle on your home and when Management receives your settlement sheet from the settlement company. Your name is then entered into the community database, and temporary coupons will be sent with a formal welcome letter that includes instructions on how to enroll in the direct debit program, if you so choose. In December of each year, you will receive a coupon book and budget detailing the expected expenses and income for the year. If you have any problems receiving this material, please contact your Accounting Representative.

RESALE DOCUMENTS

Q: How do I obtain resale documents?

A:  To obtain resale documents, please go to www.cardinalmanagementgroup.com and register with Condocerts then click on Place Your Order Now.

NATURAL EMERGENCIES

Q: What items should I have on hand if a natural emergency occurs?

A:  Emergency Preparedness Kit Contents:

•        1 Canvas bag or large backpack
•        1 Flashlight (batteries included)
•        1 Radio (batteries included)
•        1 Emergency blanket per person
•        2 Food bars (2,400 - 4,800 calories total) per person per day
•        Work gloves, 1 pair per person
•        3 12-Hour light sticks
•        1 Pack Moist towelettes
•        1 N-95 breathing mask per person
•        Plastic sheeting, 9' x 12'
•        1 Rain poncho with hood per person
•        1 Roll of duct tape
•        Emergency water (2 quarts)
•        1 Water container (2.5 gallons)
•        1 Whistle
•        1 Personal first aid kit, including an assortment of bandages, gauze, and ointments
•        1 First Aid and Emergency Preparedness Guide
•        Toilet paper
•        1 Box waterproof matches
•        Candles (36-hour emergency candle)
•        Emergency whistle (Rape whistle)
•        Pocket knife (Swiss Army Knife style recommended)
•        50-foot nylon cord
•        Pad, pencils, pens and markers
•        Deck of playing cards
•        2 Large trash bags
•        Pet supplies including canned food and water. Leash and collar or carrier, and proper ID.